"Choose your plaque color and dimensions. Upload your logo and provide the custom text for your award."

How does logo quality affect the print?

For the sharpest and most professional results, we recommend high-resolution vector formats (AI, EPS, PDF) or PNG/JPEG files at 300 DPI resolution. However, if you have a low-quality image, our team will try to help you.

Will I see a preview before production?

Yes! After you place your order, our team will create a digital mock-up (preview) with your logo and text. We never proceed with production until you approve it.

How is my plaque manufactured and what is the production lead time?

"Once approved, your plaque enters our specialized production line. This stage involves fine CNC machining for perfect edges and hand-finishing for a premium touch. Due to this meticulous process, production typically takes 2-3 weeks."

To ensure the fastest and most secure service, we ship all orders exclusively via UPS Express. This allows us to provide reliable worldwide delivery with end-to-end tracking.

How long does delivery take after the production is complete?

Once your 2-3 week production period is over and your plaque passes quality control, UPS Express typically delivers within 3-5 business days worldwide.

How do you ensure the plaque isn't damaged during transit?

We take utmost care with packaging. Each plaque is placed in a protective sleeve to prevent scratches and then packaged in its own box using highly durable, shock-absorbing materials.

Will I receive a tracking number for my order?

Absolutely. As soon as your order is dispatched, we will send you a UPS Express tracking number via email so you can monitor your shipment’s progress in real-time.

Are customs duties and import taxes included in the price?

"Please note that international orders may be subject to customs duties, taxes, and fees levied by the destination country. These charges are not included in our product prices or shipping costs and are the sole responsibility of the customer. We recommend checking your local customs regulations to determine the applicable rates before placing your order."

Can I cancel my order?

Since each award is custom-made to your specifications, you may cancel your order within 24 hours of purchase for a full refund. Once the design approval is given or the production process has started, we are unable to accept cancellations.

Do you accept returns?

Because our products are personalized and made-to-order, we do not accept returns or exchanges unless the item arrives damaged or there is a production error on our part.

What if my item arrives damaged or with an error?

Your satisfaction is our priority. If there is a defect or an error that differs from your approved mock-up, please contact us within 48 hours of delivery with photos of the item and packaging. We will prioritize a replacement for any verified production errors.