International shipping
1. Worldwide Delivery We are proud to offer worldwide shipping via UPS Express. Whether you are ordering from the USA, Europe, or beyond, we ensure your awards are delivered safely and swiftly to your doorstep.
2. Production & Dispatch Time Because each of our plaques is handcrafted with CNC precision and artisanal finishing in our Istanbul atelier, production typically takes 15-20 business days after your design approval. Once your order is ready, it is dispatched immediately.
3. Estimated Shipping Times Once your order is handed over to UPS Express, estimated delivery times are as follows:
Europe: 1-3 business days
USA & Canada: 2-4 business days
Rest of the World: 3-7 business days
Please note that these are estimates and may vary depending on local customs processing times.
4. Customs, Duties, and Taxes International orders may be subject to import duties, taxes, and fees levied by the destination country.
Important: All customs duties and related taxes are the sole responsibility of the buyer. * Award Plus has no control over these charges and cannot predict their amount. We recommend contacting your local customs office for further information.
5. Order Tracking As soon as your order is shipped, you will receive a confirmation email containing your UPS Express tracking number. You can monitor your shipment’s journey directly on the UPS website or through our "Order Tracking" page.
6. Shipping Address Please ensure that your shipping address and contact phone number are correct at checkout. We cannot be held responsible for delivery failures due to incorrect address information or the absence of the recipient at the provided address.
1. Cancellation Policy You have the right to cancel your order and receive a full refund within 24 hours of purchase. This grace period allows for changes before our design process begins.
2. Post-Approval & Custom-Made Items IMPORTANT: Once the digital design (mock-up) is approved by the customer and the production process begins in our atelier, we cannot accept any cancellations, changes, or refunds. Because each award is uniquely handcrafted and personalized to your specific requirements, it cannot be resold or reused. By approving the design, you acknowledge that the order is no longer eligible for a refund.
3. Damaged or Incorrect Items Your satisfaction is our priority. Returns or replacements are only accepted if:
The product arrives damaged during transit.
There is a clear production error that differs from your approved digital mock-up.
In such cases, please contact us at [Your Email Address] within 48 hours of delivery. To process your claim, we require clear photos of the damaged product and the original internal/external packaging.
4. Shipping Costs for Returns In the event of a verified production error or shipping damage, Award Plus will cover the shipping costs for the replacement. For any other authorized returns, the buyer is responsible for return shipping costs and any loss in value if the item is not returned in its original condition.
5. Customs Duties & Taxes Please note that we do not refund customs duties, import taxes, or processing fees levied by your country's customs office. These charges are the sole responsibility of the buyer.